If you received the wrong order, we will certainly rectify the situation! To let us know,, simply reply to your order confirmation email, which is sent automatically after your payment processes. Please include your order number, the items you ordere

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you received the wrong order, we will certainly rectify the situation! To let us know,, simply reply to your order confirmation email, which is sent automatically after your payment processes. Please include your order number, the items you ordered, and a photo of the items received in error. <span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you can&apos;t find the email or have deleted it, you can send us a message directly to info@cafebarista.ca. Similarly, you must include your order number, the items you ordered, the items received, and a photo of the contents of your package.

Wrong item recieved or missing item

If you have received a damaged or defective item, we will be happy to rectify the situation with you. Please contact us at info@cafebarista.ca and our team will get back to you as soon as possible.

If you have received a damaged or defective item, we will be happy to rectify the situation with you.Please contact us at <a data-fr-linked="true" href="mailto:info@cafebarista.ca">info@cafebarista.ca</a> and our team will get back to you as soon as possible.

Damaged or defective item received

Please refer to our DELIVERY AND RETURNS POLICY.

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please refer to our <a href="https://cafebarista.ca/en/pages/politique-expedition-et-de-retours" rel="noopener noreferrer" target="_blank">DELIVERY AND RETURNS POLICY</a>

How do returns work?

Chat with us. You will receive our response by email if you are disconnected.

Available Monday to Friday, from 8h00AM to 4h00PM.

BACK TO SHOPPING

BARISTA

Returns and refunds

SHIPPING

Which coffee to choose?

Which machine to choose?

Which grind to choose?

Do you offer organic or fair-trade coffees?

Are your beans oily?

What are tasting notes?

What is Intensity, Acidity, and Bitterness?

Choosing a coffee and a machine

How to extract a perfect espresso

How to adjust the grind on my grinder?

How to make cold brew?

Preparing a coffee

How to store coffee?

What is the expiry date on coffee?

Are your bags recyclable?

How many coffees can I make with 500g of coffee?

Information about our products

GENERAL QUESTIONS

Delivery and returns policy

View my orders and their status

I'm unable to add a promo code.

Edit a confirmed order

Managing your orders

Order marked as delivered, not here

Inactive tracking number

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Shipping and tracking

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Edit password

Username forgotten

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Update my delivery or billing address

Edit account email

Account management

Email communication preferences

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Privacy and security

ACCOUNT AND CONNEXION

Unknown or incorrect fees

Refused payment

Edit payment information

Get a gift card

View refunds policy

PAYMENT AND GIFT CARDS

How to manage my subscription?

How to add or modify products in my subscription?

How to edit the payment method for my subscription?

How to add a one-time product to my subscription?

I subscribed by mistake, how can I unsubscribe?

Subscription and products management

How to skip my next recurring order?

How to edit my next order date?

How to edit the delivery frequency of my subscription?

How to pause my subscription?

How to unpause my subscription?

Manage frequency or pause

How to subscribe?

What are the benefits of the subscription?

Why didn't I receive my seasonal coffee sample?

I saw a promotion, how can I take advantage of it?

I didn't receive my notification email 3 days prior, so I didn't know I was going to receive my order.