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BARISTA

Which coffee to choose?

Which machine to choose?

Which grind to choose?

Do you offer organic or fair-trade coffees?

Are your beans oily?

What are tasting notes?

What is Intensity, Acidity, and Bitterness?

Choosing a coffee and a machine

How to extract a perfect espresso

How to adjust the grind on my grinder?

How to make cold brew?

Preparing a coffee

How to store coffee?

What is the expiry date on coffee?

Are your bags recyclable?

How many coffees can I make with 500g of coffee?

Information about our products

GENERAL QUESTIONS

Delivery and returns policy

View my orders and their status

I'm unable to add a promo code.

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Managing your orders

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Returns and refunds

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ACCOUNT AND CONNEXION

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PAYMENT AND GIFT CARDS

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I subscribed by mistake, how can I unsubscribe?

Subscription and products management

How to skip my next recurring order?

How to edit my next order date?

How to edit the delivery frequency of my subscription?

How to pause my subscription?

How to unpause my subscription?

Manage frequency or pause

How to subscribe?

What are the benefits of the subscription?

Why didn't I receive my seasonal coffee sample?

I saw a promotion, how can I take advantage of it?

I didn't receive my notification email 3 days prior, so I didn't know I was going to receive my order.

Subscription benefits

SUBSCRIPTION PROGRAM

General description of the training courses

There are no available training course dates, what can I do?

Why can't I order more than 4 tickets for a training course?

How can I give a training course as a gift?

Can I bring my own machine to a training course?

WORKSHOPS

Can I have my machine repaired?

Access the repair service

Repair delays

MACHINE REPAIR SERVICE

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GENERAL QUESTIONS

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PAYMENT AND GIFT CARDS

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WORKSHOPS

MACHINE REPAIR SERVICE