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Available Monday to Friday, from 8h00AM to 4h00PM.

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BARISTA

ACCOUNT AND CONNEXION

Which coffee to choose?

Which machine to choose?

Which grind to choose?

Do you offer organic or fair-trade coffees?

Are your beans oily?

What are tasting notes?

What is Intensity, Acidity, and Bitterness?

Choosing a coffee and a machine

How to extract a perfect espresso

How to adjust the grind on my grinder?

How to make cold brew?

Preparing a coffee

How to store coffee?

What is the expiry date on coffee?

Are your bags recyclable?

How many coffees can I make with 500g of coffee?

Information about our products

GENERAL QUESTIONS

Delivery and returns policy

View my orders and their status

I'm unable to add a promo code.

Edit a confirmed order

Managing your orders

Order marked as delivered, not here

Inactive tracking number

Delays or delivery problems

Shipping and tracking

Wrong item recieved or missing item

Damaged or defective item received

How do returns work?

Returns and refunds

SHIPPING

I can't log in.

Edit password

Username forgotten

Update my delivery or billing address

Edit account email

Email communication preferences

Data privacy requests

Unknown or incorrect fees

Refused payment

Edit payment information

Get a gift card

View refunds policy

PAYMENT AND GIFT CARDS

How to manage my subscription?

How to add or modify products in my subscription?

How to edit the payment method for my subscription?

How to add a one-time product to my subscription?

I subscribed by mistake, how can I unsubscribe?

Subscription and products management

How to skip my next recurring order?

How to edit my next order date?

How to edit the delivery frequency of my subscription?

How to pause my subscription?

How to unpause my subscription?

Manage frequency or pause

How to subscribe?

What are the benefits of the subscription?

Why didn't I receive my seasonal coffee sample?

I saw a promotion, how can I take advantage of it?

I didn't receive my notification email 3 days prior, so I didn't know I was going to receive my order.

Subscription benefits

SUBSCRIPTION PROGRAM

General description of the training courses

There are no available training course dates, what can I do?

Why can't I order more than 4 tickets for a training course?

How can I give a training course as a gift?

Can I bring my own machine to a training course?

WORKSHOPS

Can I have my machine repaired?

Access the repair service

Repair delays

MACHINE REPAIR SERVICE